Communicating FAQ
1. Can you share your personal contact details?
When reaching out to sellers, refrain from sharing personal contact information such as your email address, phone number, or street address.
Sharing such details can lead to delays in message delivery, as we manually review messages containing personal information to ensure everyone’s safety and prevent online fraud.
Feel free to exchange contact information after completing a transaction or when arranging to meet in person. You may receive a safety warning when sharing or receiving contact details; however, this is simply a reminder and can be dismissed.
2. How can I contact prospective sellers or buyers?
Use the built-in messaging system on WCH to contact sellers and buyers. This keeps your personal information secure.
3. How can I respond to the buyer or seller?
Reply directly through the WCH messaging system. You’ll be notified of new messages in your account.
4. How can I send more pictures or videos if the buyer requests them?
Use the messaging feature to upload and send additional photos or videos of your item.
5. How do I contact the seller?
Click on the seller’s profile or listing page, then use the “Contact Seller” button to send a message via WCH.
6. How will the buyer message me?
Buyers can message you through your listing or profile. You’ll receive notifications in your account.
7. What can I do if someone asks for payments to be made outside of WCH?
Do not make payments outside of WCH. Report any such requests immediately, as they may be scams.
8. Why you shouldn’t communicate outside of Wedding Closet Hub?
Keeping communication within WCH protects your privacy, ensures safe transactions, and allows us to assist if any issues arise.
