Buyer Protection
PayPal Buyer Protection ensures that your purchase is secure in case something goes wrong. If the item you buy doesn’t match the seller’s description, arrives damaged, or doesn’t show up at all, you’re covered for up to $20,000, including the cost of the item and shipping.
Buyer Protection applies when:
- The item is significantly different from the seller’s description.
- The item arrives damaged or is counterfeit.
- The item never arrives.
However, it doesn’t cover:
- Changing your mind.
- Sizing or fitting issues.
- In-person purchases.
If any of these issues occur, you can file a claim through PayPal to get a refund.
Seller Protection
PayPal Seller Protection offers protection to sellers at no extra cost, covering eligible transactions when a buyer raises a claim, chargeback, or reversal.
Seller Protection applies when:
- The buyer claims the transaction was unauthorized.
- The buyer claims they didn’t receive the item.
For eligible cases, PayPal reimburses the full payment and waives chargeback fees. However, it does not cover claims or chargebacks for items significantly different from your description.
With both protections in place, PayPal helps ensure a secure, fair, and reliable experience for buyers and sellers alike.