Buy

All items listed on WeddingClosetHub are expected to be genuine and accurately described by sellers. We take authenticity seriously and have measures in place to protect buyers.

• Sellers are required to provide accurate descriptions and photos of their items
• Designer labels and tags should be photographed when available
• If you receive an item that is not as described or appears counterfeit, you are protected by our buyer protection policy
• Always review seller ratings and feedback before making a purchase

If you have concerns about an item's authenticity, contact our support team before completing your purchase.

Yes, you can update your email address in your account settings. Here's how:

1. Log in to your WeddingClosetHub account
2. Go to your Profile settings
3. Navigate to the Account or Email section
4. Enter your new email address
5. Verify the new email address by clicking the confirmation link sent to your inbox
6. Save your changes

Your new email will be used for all future notifications and communications from WeddingClosetHub.

Follow these tips to ensure a safe buying experience on WeddingClosetHub:

• Use platform payments only: Always pay through WeddingClosetHub's secure payment system
• Review seller profiles: Check ratings, reviews, and how long they've been on the platform
• Ask questions: Request additional photos or details before purchasing
• Keep communication on platform: All messages should stay within WeddingClosetHub's messaging system
• Verify measurements: Ensure the dress measurements match your requirements
• Understand return policies: Review the seller's return policy before buying

If something seems suspicious, trust your instincts and report it to our support team.

WeddingClosetHub is primarily a marketplace for buying and selling pre-loved wedding items. Currently, we do not offer a rental service.

However, you can find amazing deals on pre-owned wedding dresses that are often priced lower than rental options, allowing you to own your dream dress at an affordable price.

Benefits of buying pre-loved:

• Own the dress forever as a keepsake
• Often more affordable than high-end rentals
• Option to resell after your wedding
• No return deadlines or rental restrictions

Whether you can try on a dress before purchasing depends on the individual seller's policy. Some sellers may offer local try-ons while others may not.

Tips for arranging a try-on:

• Message the seller through WeddingClosetHub to ask about try-on availability
• If meeting in person, choose a public, safe location
• Bring someone with you for safety
• The seller may require a deposit before allowing a try-on

If try-ons are not available:

• Request detailed measurements from the seller
• Ask for additional photos or videos
• Compare measurements to a dress that fits you well
• Review the seller's return policy carefully

We recommend keeping all communication within the WeddingClosetHub platform. Sharing personal contact details like phone numbers or email addresses is discouraged because:

• Messages containing personal information may be delayed for manual review
• Off-platform communications are not protected by our buyer/seller protection
• It increases the risk of fraud or scams

You may exchange contact information after completing a transaction or when arranging to meet in person for a try-on. A safety warning will appear as a reminder, but you can proceed if you choose.

Contacting sellers on WeddingClosetHub is easy:

1. Navigate to the listing you're interested in
2. Click the "Contact Seller" button on the listing page
3. Type your message or questions in the provided field
4. Click "Send" to deliver your message

You will receive a notification when the seller responds. All messages are stored in your account inbox for easy reference.

Tips for contacting sellers:

• Ask specific questions about the item (measurements, condition, alterations)
• Request additional photos if needed
• Be polite and professional
• Respond promptly to keep the conversation going

To update your location on WeddingClosetHub:

1. Log in to your account
2. Go to Profile settings
3. Find the Location section
4. Enter your new city and/or region
5. Click Save to apply the changes

Your location helps sellers estimate shipping costs and allows you to find local listings more easily.

To reset your WeddingClosetHub password:

1. Go to the login page
2. Click "Forgot Password?"
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Click the link and create a new password
6. Log in with your new password

If you don't receive the reset email, check your spam folder or contact our support team for assistance.

Follow these safety guidelines when using WeddingClosetHub:

• Keep transactions on platform: Always use WeddingClosetHub's payment system for protection
• Never send money outside the platform: Avoid wire transfers, gift cards, or direct bank transfers
• Be wary of too-good-to-be-true deals: Extremely low prices may indicate fraud
• Communicate through WCH: Keep all messages on the platform for your protection
• Meet safely: If meeting in person, choose public locations and bring someone with you
• Report suspicious activity: Contact our support team if something seems wrong

Be aware of these common scams:

• Off-platform payment requests: Sellers asking you to pay outside of WeddingClosetHub
• Too-good-to-be-true prices: Designer dresses at unrealistically low prices
• Fake payment confirmations: Fraudulent emails claiming payment has been made
• Urgency tactics: Pressure to pay quickly without proper verification
• Requests for personal information: Asking for bank details or personal documents
• Shipping to different addresses: Last-minute changes to delivery locations

If you encounter any suspicious behavior, report it immediately to our support team.

Buyer Protection:

When you pay through WeddingClosetHub, you're covered if:

• The item is significantly different from the description
• The item arrives damaged
• The item is counterfeit
• The item never arrives

What's NOT covered:

• Change of mind
• Sizing or fitting issues
• In-person transactions
• Payments made outside the platform

If you experience an issue, contact our support team to file a claim and we'll help resolve it.

Never make payments outside of WeddingClosetHub. If a seller requests this:

1. Politely decline and remind them that payments must go through the platform
2. Do not share any personal payment information
3. Report the seller to our support team immediately

Off-platform payments are not covered by our buyer protection policy. Always keep transactions within our secure system to ensure you're protected.

If a seller requests additional payment after you've already completed a transaction, this is a red flag. Here's what to do:

• Do not send additional money outside of the original agreed price
• The final price should be agreed upon before purchase and include all costs
• Contact our support team immediately to report the issue
• Keep all communication records as evidence

Legitimate sellers will include all costs (item price + shipping) in the listing. Any requests for extra payments after purchase may indicate fraudulent behavior.

Return policies vary by seller. Each listing should specify the seller's return terms. Generally:

• Some sellers accept returns within a specified timeframe
• Many pre-loved items are sold as "final sale" with no returns
• Return shipping costs are typically the buyer's responsibility
• Items must be returned in the same condition as received

Important: Even if a seller has a no-return policy, you're still protected by buyer protection if the item is significantly different from the description, damaged, or doesn't arrive.

Always review the seller's return policy before purchasing and ask questions if anything is unclear.

WeddingClosetHub offers secure payment options to protect both buyers and sellers:

• PayPal: The primary payment method, offering buyer and seller protection
• Credit/Debit Cards: Processed securely through our payment system

Important notes:

• All payments should be made through the WeddingClosetHub platform
• Never use PayPal's "Friends & Family" option as it doesn't offer buyer protection
• Avoid wire transfers, money orders, or gift cards

Using our secure payment system ensures you're covered by buyer protection in case of any issues.

Your privacy is protected on WeddingClosetHub:

• Your email address is never shared directly with other users
• Phone numbers are not displayed on profiles or listings
• All messaging goes through our secure platform
• Financial information is never shared between buyers and sellers

After a purchase:

• The seller will receive your shipping address to fulfill the order
• Your name will be visible to the seller for shipping purposes

We keep your personal information secure and only share what's necessary to complete transactions.