Payments on hold in PayPal can occur for several reasons. Here are some common explanations for why your payment might be on hold, along with what you can do about it:
Reasons Your Payment is on Hold in PayPal
- New Seller or Unverified Account
- If you’re a new seller or your account is not verified, PayPal may place holds on payments until you establish a selling history or verify your account.
- High-Risk Transactions
- Payments for high-risk items or transactions may be put on hold. This is often to protect both buyers and sellers from potential fraud.
- Disputes or Claims
- If a buyer opens a dispute or claim regarding the transaction, the payment may be held until the issue is resolved.
- Unusual Activity
- If PayPal detects unusual activity on your account, such as a sudden increase in sales, they may place holds to verify transactions.
- Shipping Delays
- Payments for items that are not shipped or tracked can be held until the buyer confirms receipt of the item or until a specified period has passed.
What to Do if Your Payment is on Hold
- Check Your Email
- PayPal usually sends an email explaining why the payment is on hold. Review the email for details and any required actions.
- Review Your Account Status
- Log in to your PayPal account and check your account status. Ensure your account is verified and all required information is up to date.
- Provide Tracking Information
- If you’ve shipped an item, provide tracking information through PayPal. This can help release the hold sooner, especially if the buyer confirms receipt.
- Resolve Disputes Promptly
- If there’s a dispute or claim related to the transaction, respond quickly and work with PayPal to resolve the issue.
- Contact PayPal Support
- If you’re unsure why your payment is on hold or need assistance, contact PayPal customer support for clarification and guidance.